Care Certificate Programme (19 July)

Overview

This programme is for Bands 1-4 in a clinical role. It covers the learning outcomes, competencies and standards of behaviour that must be expected of support workers in health and social care.

It will provide support workers with the basis to develop their knowledge and skills as their career progresses.

The 15 standards for the Care Certificate are:

1. Understanding your role
2. Your Personal Development
3. Duty of Care
4. Equality and diversity
5. Work in a person centred way
6. Communication
7. Privacy and Dignity
8. Fluids and nutrition
9. Awareness of mental health, dementia and learning disability
10. Safeguarding adults
11. Safeguarding Children
12. Basic Life Support
13. Health and Safety
14. Handling information
15. Infection Prevention and Control

Learning outcomes

This interactive training session will help you to:

• overcome fear and paralysis in challenging situations
• use the right words and expressions when challenging behaviours
• tackle ‘micro-inequities’, including eye-rolling, sighing, constant interruptions and unconscious bias